BA Psychology, California State University at Long Beach – 1985
MBA, Pepperdine University – April 1992
Responsible for the overall management and supervision of 7 Jack in the Box Restaurants in the Albuquerque New Mexico Market. Profit and Loss accountability exceeds $6 million.
Responsible for growing the business by increasing the sales and profits of existing Restaurants.
Responsible for the Company’s staffing, training and development of quality Restaurant Managers, overall Management Team and Production Employees, including performance evaluations, salary increases, disciplinary actions or terminations, authorized vacations and sick leave and approved candidates for promotion.
Responsible for developing a positive Human Resources culture where every Manager in the Organization is committed to coaching, motivating and retaining all of our employees.
Responsible for ensuring the company exceeds Jack in the Box Corporate standards in the area of Guest Service including Mystery Guest, VOG, Food Safety, SOS, Image, etc.
Responsible for the Management of the Company’s Capital budget and Maintenance and Repair Programs including supervision of the entire Facilities and Equipment Management Team, including Maintenance Technicians and numerous vendors.
Responsible for conducting the Company’s Strategic Planning Process, Business Objectives development and execution.
Responsible for the overall communication with Jack in the Box Corporate including Business objectives, operations requirements and financial performance.
Responsible for ensuring Company is in compliance with all Health Department, Federal, State and Local Laws
Responsible for the site selection, development, permitting, construction and opening of all seven Jack in the Box restaurants.
Responsible for the overall management and supervision of 27 Jack in the Box Restaurants in the Tucson Market. Profit and Loss accountability exceeds $26 million.
Responsible for growing the business by increasing the sales and profits of existing Restaurants.
Responsible for the Company’s staffing, training and development of quality Restaurant Managers, overall Management Team and Production Employees, including performance evaluations, salary increases, disciplinary actions or terminations, authorized vacations and sick leave and approved candidates for promotion.
Responsible for developing a positive Human Resources culture where every Manager in the Organization is committed to coaching, motivating and retaining all of our employees.
Responsible for ensuring the company exceeds Jack in the Box Corporate standards in the area of Guest Service including Mystery Guest, VOG, Food Safety, SOS, Image, etc.
Responsible for the Supervision of all Operations Managers, a Business Manager and Customer Support Staff, including Human Resources, Payroll, Accounts Payable, Accounting, Marketing, etc.
Responsible for the Management of the Company’s Capital budget and Maintenance and Repair Programs including supervision of the entire Facilities and Equipment Management Team, including Maintenance Technicians and numerous vendors.
Responsible for conducting the Company’s Strategic Planning Process, Business Objectives development and execution.
Responsible for the overall communication with Jack in the Box Corporate including Business objectives, requirements and financial performance.
Responsible for ensuring Company is in compliance with all Health Department, Federal, State and Local Laws.
Responsible for the General Management of the Western Division, which includes the states of Washington, Oregon, California, Nevada, Utah, Montana, Idaho and Hawaii. Profit and Loss responsibility exceeded $50 Million. Direct reports include, one Training, one Human Resources, four Region Managers and one Executive Assistant. Total number of employees in the Western Division exceeds 8,000.
Responsible for ensuring each Area office within the seven states in the Western Division were effective in staffing, developing, training and motivating employees to increase productivity and deliver superior customer service.
Responsible for growing the West through maintaining and enhancing existing customer base, attending sales meetings, cultivating customer relationships, and consistently delivering a high level of customer service.
Entirely responsible for General Management of San Diego Market, including responsibility in P&L accountability and production of $50+ Million in Annual Sales.
Responsible for the supervision of 45 restaurants involving all aspects of management including: strategic planning, team building, developing, coaching, motivating, hiring and sometimes terminating management.
Responsible for growing the business by increasing sales and profits of existing stores and identifying and developing new market opportunities, including nontraditional outlets such as sports stadiums, supermarkets, convenience stores, kiosks, and carts at special events.
Responsible for overseeing acquisition of Real Estate sites and the construction of new locations within the Market.
Responsible for all areas of the company’s international franchising expansion,
Current international units’ operational and financial performance, existing agreements compliance and enforcement, Foodmaker International’s strategic planning and business plan development, etc. Reported directly to the Chief Executive Officer of Jack in the Box.
Researched International franchise expansion opportunities; established contacts with various sources, researched economy, demographics, employment, projected sales, and evaluated suitability, feasibility, and other related data. Formulated preliminary marketing plans and recommendations for presentation to Senior Management.
Developed effective methods for attracting qualified franchisee prospects and communicating the nature of the International franchise program. Assisted in qualifying prospective franchisees by obtaining applications and conducting initial screening interviews. Participated in the negotiation process in conjunction with Senior Management as required.
Counseled, advised, and assisted franchise operators in all areas of restaurant operations, including restaurant development, marketing, training, guest relations, product quality control, etc. Communicated and monitored adherence with company policies while maintaining harmonious relations with franchise developers.
Managed multi-million units in one of the largest geographical areas company wide, encompassing fifteen restaurants and 180 square miles. Oversaw Restaurant Managers regarding effective utilization of resources to achieve desired performance results in the areas of quality, guest service, safety (OSHA), etc.
Responsible for staffing, training and development of Restaurant Managers, including performance evaluations, salary increases, disciplinary actions and/or terminations, authorized vacations and sick days, approved candidates for promotion. Ensured restaurant’s compliance with all state, federal and local laws and regulations in the areas of health, safety, labor and employment as well as any applicable company policies.
Communicated with Regional VP/Manager and Restaurant Managers regarding corporate and regional business objectives, issues and requirements.
Conducted various audits, reviews and analyzed restaurant reports, identifying and resolving problem areas in conjunction with Restaurant Managers, developed action plans, reviewed cash, controllable costs, and sales activity.
Hispanic Business Woman of the Year 2007
Brookline College Appreciation Recognition
Arizona and Nevada University Appreciation Recognition
Radio America Appreciation Recognition
Doolen Middle School Appreciation Recognition
Voices for Education Appreciation Recognition
Nuetro Orgullo Latino Appreciation Recognition
Newstart Program Appreciation Recognition
MDA Telethon Appreciation Recognition
National Alliance on Mental Illness Recognition
Aids Walk Appreciation Recognition
Tour of Tucson Appreciation Recognition
President and Board Chair of Wingspan Board from 2001 to 2007
Hispanic Chamber Board Member 2007 to 2011
Chair of St Francis of the Foothills Council 2004 to 2011
Girls Inc. Board Member
Production Employee, Shift Leader, Assistant Manager, Restaurant Manager
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